#Crashplan review how to
#Crashplan review software
#Crashplan review series
#Crashplan review mac

It looks like it was designed by a complete halfwit - there are acres of empty space on the home screen but anything you want access to, if it still even exists, is buried several mouse clicks away in random places. They've replaced a perfectly good app and subscription (Crashplan Home) with an app that provides the user no useful information about the backup (Crashplan for Small Business). Solution: contest the charges with my bank and say goodbye to Crash Plan. Just called them and guess what? The guy answering didn't know anything about billing but he'd be happy to take my info and someone will get back to me. Except that I've been charged three different amounts in the past three months: $2.71 (the usual charge), $8.13 and now $32.63. And it didn't take nearly that long the last time.

#Crashplan review mac

Literally, it took eight weeks for my new mac to upload to their site and back up. But then the new upload took EIGHT WEEKS. So, I figured it out after several pages of reading and googling.

#Crashplan review how to

Needed them to help me figure out how to restore old files after my the Mojave upgrade killed my new-ish iMac and then start a new backup for new computer.

Everyone that answers the phone is basically an answering service that in theory will pass along your problem to someone at the company that *might* know how to help you and *they'll* get back to you. They're great until you actually need their help and they have ZERO service. A sad end really, as circa 2014 when I first started paying for Crashplan it was amazing. Support try to help but are unable to change the application and so just apologise for how useless it is. Badly layed out, slow, buggy as hell, and lacking even essential functionality. Then they rewrote it a couple of years ago, and the new app is horrible. Quick, lots of options well layed out, useful insights into the state of the backups etc. The native Windows/Lnux app UI was fantasic. I have no idea whether my data is backed up or not. Two months into trying to back up 1.5TB of data and it says there is longer left until I have a complete backup than it said 1 week after starting it. One day the estimate will be a week, then the next day it will estimate 85 days remaining. The estimated time until completion also varies wildly, despite my upload rate remaining pretty constant. One day it says 10% is complete, then the next day it might say 90%, then the next 12%, ad infinitum. The application can't even tell me how much of my data is backed up, and seems to never actually complete.

Fails even the most basic requirements of a backup solution. Used to be great, now worse than useless. They deserve to swiftly go out of business. Do not use this company EVER! If you already use them, run away as fast as you can. Poof! Obviously it was no longer backing anything up. It was as if it never existed on the computer.

#Crashplan review software

One day the software just decided to uninstall itself without a trace. The problem I experienced on my other computer was much more straightforward, but completely mind-boggling. It was a complete waste of time, not to mention a risky proposition due to the many gaps in backup coverage.

Then a few weeks later it would crash and I'd do it all again.

#Crashplan review series

To fix it I would normally have to do a series of uninstalls / reinstalls, and then start the backup over from scratch. It couldn't connect to it's own service that was supposed to run in the background, but was too unstable and constantly crashed. On one of my computers it frequently just stopped working. CrashPlan for Small Business is the opposite. A backup service pretty much has to get one thing right: it needs to be reliable. Or is it? Actually, CrashPlan for Small Business is horrendously worse than CrashPlan Home. Oh, and the upgrade costs 4x as much for essentially the same service. A little over a year ago all Home users were forced to go find another service, or 'upgrade' to CrashPlan for Small Business. Unfortunately, CrashPlan Home no longer exists.